翻譯服務管理 Geoffrey Samuelsson-Brown著 9787544679688 【台灣高等教育出版社】
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物品所在地：中國大陸
原出版社：上海外語教育
物品所在地：中國大陸
原出版社：上海外語教育
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| *完成訂單後正常情形下約兩周可抵台。 *本賣場提供之資訊僅供參考，以到貨標的為正確資訊。 印行年月：202401*若逾兩年請先於私訊洽詢存貨情況，謝謝。 台灣(台北市)在地出版社，每筆交易均開具統一發票，祝您中獎最高1000萬元。 書名：翻譯服務管理 ISBN：9787544679688 出版社：上海外語教育 著編譯者：Geoffrey Samuelsson-Brown著 頁數：161 所在地：中國大陸 *此為代購商品 書號：1668052 可大量預訂，請先連絡。 內容簡介 全書共分9章，外加參考文獻、閱讀書目和附錄。第一章為引論，介紹了創立翻譯公司所需的準備工作；第二章介紹了組織架構發展；第三章闡述了公司應該如何撰寫商業計劃書；第四章介紹了翻譯質量管理；第五章介紹了質量管理流程；第六章介紹如何編寫工作手冊；第七章就如何進行人力資源管理進行了探討；第八章介紹客戶關係管理；第九章介紹了引退策略。作者簡介 傑弗里·薩繆爾森-布朗(Geoffrey Samuelsson-Brown)是一位經驗豐富的譯者和商業顧問，從一名自由譯者發展為Aardvark翻譯服務有限公司創始人與董事長，擁有30多年翻譯經驗與企業管理經驗，曾在英國薩里大學(University of Surrey)教授翻譯實踐、翻譯技術、譯員服務意識等課程，著有《譯者實用指南》(A PracticalGuide for Translators)等書。目錄 List of FiguresForeword Dedication Preface Technological change Getting the balance right 1 Introduction Setting up a translation business Summary of tasks for setting up a company What type of organisation? 2 Organisational Development Write a business plan! Making the decisions Making the transition from a single practitioner Determine where the organisation wants to be Diagnose the present state 3 The Business Plan What services resources do you plan to offer? All languages in all subjects? From where are you going to run your business? Overview Delegation and departmentalisation The organisation and its industry Developing services 4 An Introduction to Quality Management ISO 9001:2000 European standard for translation services Documented quality management from the outset Quality policy Commitment Quality gap analysis Benchmarking and quality management Quality framework Contract review Project management Pre-delivery checks on translations Communication and understanding Quality Procedures Document control Control of documents Approval prior to issue Document status Other documents Records Management reviews Product realisation Order registration Customer focus Benchmarking customers Customer complaints Purchasing goods and services Production and service provision Project documentation Quality auditing Analysis of data and improvement 6 Work Instructions Management of quality documents Instruction regarding enquiries and requests for pricing information Order registration Managing Human Resources Staffrecruitment The recruitment process Advertising a staff position Interview process Advertising through recruitment agencies Engaging freelance staff Establishing credentials Professional development Procedures for managing external resources Physical resources 8 Customer Relations Customer misconceptions Customer education Benchmarking， differentiation and best practice How can your organisation differentiate itself from the competition? Investors in People 9 Your Exit Strategy Planned retirement Selling your business Price 10 References Organisations for translation companies Other relevant organisations 11 Reading List 12 Appendices Appendix 1 - Documented standards relevant to translation Appendix 2 - Model of a job interview record Appendix 3 - Model for compiling staff regulations Appendix 4 - Example of Work Order Form Appendix 5 - Customer complaint resolution process Appendix 6 - Example of a customer complaint and its resolution Appendix 7 - Sub-contractor record Appendix 8 - Non-disclosure agreement Appendix 9 - Education and training record Index 詳細資料或其他書籍請至台灣高等教育出版社查詢，查後請於PChome商店街私訊告知ISBN或書號，我們即儘速上架。 |
