酒店英語霍妍如 9787577200453 【台灣高等教育出版社】

Name: 酒店英語 霍妍如 9787577200453 【台灣高等教育出版社】
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物品所在地：中國大陸
原出版社：華中科技大學

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書名：酒店英語
ISBN：9787577200453
出版社：華中科技大學
著編譯者：霍妍如
頁數：268
所在地：中國大陸 *此為代購商品
書號：1587862
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內容簡介

本教材以世界技能大賽酒店接待項目的設計要求為基礎，著力于提升旅遊類專業學生的英語語言能力、服務技能水平，培塑其調動和運用專業知識的邏輯思維和綜合能力。同時，本教材踐行價值塑造融于知識傳授、能力培養的教育理念，結合章節內容挖掘和導入課程思政元素，貫徹落實立德樹人的根本任務，助力實現培養德業兼備的新時代高素質酒店接待人員的目標。為此，教材設計了思政提要、預讀短文、情景對話、知識點補充、案例思考、知識點回顧、情景練習等多個教學欄目，在全英文的語境下為學習者提供酒店前台與後台各個部門及其崗位的服務流程、操作規範、接待技巧、多元文化、文本寫作等知識與技能。

作者簡介

霍妍如，海南師範大學旅遊學院講師，主研酒店英語、旅遊英語、企業溝通方向，擔任海南省酒店行業職業技能競賽前廳服務（英語）競賽裁判員、世界技能大賽海南省選拔賽酒店接待（英語）項目裁判員、第一屆職業技能大賽酒店接待項目（英語）第三方評價裁判員等，榮獲海南師範大學「教學十佳」「課堂教學效果*佳獎」等稱號，多次指導學生在全國性的競賽中斬獲佳績並獲優秀指導教師稱號，公開發表核心期刊論文10餘篇。

Section Ⅰ Front Office
Chapter 1 Room Reservation
1 1 Warm-up Reading
1 2 Situational Dialogues
1 3 Knowledge Supplements
1 4 Review Questions
1 5 Practice
1 6 Research and Discussion
Chapter 2 Check-in
2 1 Warm-up Reading
2 2 Situational Dialogues
2 3 Knowledge Supplements
2 4 Review Questions
2 5 Practice
2 6 Research and Discussion
Chapter 3 Bell Service
3 1 Warm-up Reading
3 2 Situational Dialogues
3 3 Knowledge Supplements
3 4 Review Questions
3 5 Practice
Chapter 4 Concierge
4 1 Warm-up Reading
4 2 Situational Dialogues
4 3 Knowledge Supplements
4 4 Review Questions
4 5 Practice
Chapter 5 Telephone Service
5 1 Warm-up Reading
5 2 Situational Dialogues
5 3 Knowledge Supplements
5 4 Review Questions
5 5 Practice
Chapter 6 Other Guest Services
6 1 Warm-up Reading
6 2 Situational Dialogues
6 3 Knowledge Supplements
6 4 Review Questions
6 5 Practice
Chapter 7 Check-out
7 1 Warm-up Reading
7 2 Situational Dialogues
7 3 Knowledge Supplements
7 4 Review Questions
7 5 Practice
Section Ⅱ Housekeeping Department
Chapter 8 Chamber Service
8 1 Warm-up Reading
8 2 Situational Dialogues
8 3 Knowledge Supplements
8 4 Review Questions
8 5 Practice
8 6 Research and Discussion
Chapter 9 Laundry Service
9 1 Warm-up Reading
9 2 Situational Dialogues
9 3 Knowledge Supplements
9 4 Review Questions
9 5 Practice
Chapter 10 Handling Complaints
10 1 Warm-up Reading
10 2 Situational Dialogues
10 3 Knowledge Supplements
10 4 Review Questions
10 5 Practice
Chapter 11 Safety and Emergency
11 1 Warm-up Reading
11 2 Situational Dialogues
11 3 Knowledge Supplements
11 4 Review Questions
11 5 Practice
11 6 Research and Discussion
Chapter 12 Other Housekeeping Services
12 1 Warm-up Reading
12 2 Situational Dialogues
12 3 Knowledge Supplements
12 4 Review Questions
12 5 Practice
12 6 Research and Discussion
Section Ⅲ Food and Beverage Department
Chapter 13 Restaurant Reservation
13 1 Warm-up Reading
13 2 Situational Dialogues
13 3 Knowledge Supplements
13 4 Review Questions
13 5 Practice
Chapter 14 Taking an Order
14 1 Warm-up Reading
14 2 Situational Dialogues
14 3 Knowledge Supplements
14 4 Review Questions
14 5 Practice
Chapter 15 Room Service
15 1 Warm-up Reading
15 2 Situational Dialogues
15 3 Knowledge Supplements
15 4 Review Questions
15 5 Practice
Chapter 16 Bar
16 1 Warm-up Reading
16 2 Situational Dialogues
16 3 Knowledge Supplements
16 4 Review Questions
16 5 Practice
Chapter 17 Banquet and Meeting
17 1 Warm-up Reading
17 2 Situational Dialogues
17 3 Knowledge Supplements
17 4 Review Questions
17 5 Practice
Chapter 18 Paying the Bill
18 1 Warm-up Reading
18 2 Situational Dialogues
18 3 Knowledge Supplements
18 4 Review Questions
18 5 Practice
Section Ⅳ Recreation and Fitness Center
Chapter 19 Fitness Center
19 1 Warm-up Reading
19 2 Situational Dialogues
19 3 Knowledge Supplements
19 4 Review Questions
19 5 Practice
Chapter 20 Spa Center
20 1 Warm-up Reading
20 2 Situational Dialogues
20 3 Knowledge Supplements
20 4 Academic Reading
20 5 Review Questions
20 6 Practice
Chapter 21 Shopping and Entertainment
21 1 Warm-up Reading
21 2 Situational Dialogues
21 3 Knowledge Supplements
21 4 Review Questions
21 5 Practice
Section Ⅴ Other Major Departments
Chapter 22 Human Resource Department
22
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