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書名:酒店英語實訓活頁教程 (第2版)
ISBN:9787563747054
出版社:旅遊教育
著編譯者:雷乾乾 劉登為
頁數:321
所在地:中國大陸 *此為代購商品書號:1733233
可大量預訂,請先連絡。內容簡介
本書是根據酒店,特別是五星級酒店,對從業人員的需求特點而編寫的一本實訓教材,以酒店英語職業技能培養為中心,將英語語言習得與崗位服務技能相結合,旨在培養能從事涉外酒店服務管理各崗位業務操作的應用型、外向型專門人才。本教材共設計有12個項目(Project),每單元涉及一個酒店的典型工作場景項目;每個項目又由6個不同的學習活動(Activity)組成,分別為「崗位認知——了解服務流程及技能要點——語言知識積累——基本技能訓練——更多技能提升——智慧酒店」;通過這6個活動的學習流程,學生可以打下堅實的語言基礎、鍛煉夠硬的職業素質,對酒店行業也會有更清晰的認知,對自己的職業生涯有一個科學的規劃。
目錄
二維碼教學輔助資源列表
Project 1 Room Reservation 客房預訂
Activity 1 Get to Know the Post 崗位認知
Activity 2 Equip Yourself with the Serving Skills 技能學習
Activity 3 Build Your Language 語言儲備
Activity 4 Train Your Basic Skills 技能實訓
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我評估
Project 2 Bell Service 行李服務
Activity 1 Get to Know the Post 崗位認知
Activity 2 Equip Yourself with the Serving Skills 技能學習
Activity 3 Build Your Language 語言儲備
Activity 4 Train Your Basic Skills 技能實訓
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我評估
Project 3 Check-in 入住登記
Activity 1 Get to Know the Post 崗位認知
Activity 2 Equip Yourself with the Serving Skills 技能學習
Activity 3 Build Your Language 語言儲備
Activity 4 Train Your Basic Skills 技能實訓
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我評估
Project 4 Switchboard 總機
Activity 1 Get to Know the Post 崗位認知
Activity 2 Equip Yourself with the Serving Skills 技能學習
Activity 3 Build Your Language 語言儲備
Activity 4 Train Your Basic Skills 技能實訓
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我評估
Project 5 Chamber Service 客房清潔服務
Activity 1 Get to Know the Post 崗位認知
Activity 2 Equip Yourself with the Serving Skills 技能學習
Activity 3 Build Your Language 語言儲備
Activity 4 Train Your Basic Skills 技能實訓
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我評估
Project 6 Laundry Service 洗衣服務
Activity 1 Get to Know the Post 崗位認知
Activity 2 Equip Yourself with the Serving Skills 技能學習
Activity 3 Build Your Language 語言儲備
Activity 4 Train Your Basic Skills 技能實訓
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我評估
Project 7 Room Service 客房送餐服務
Activity 1 Get to Know the Post 崗位認知
Activity 2 Equip Yourself with the Serving Skills 技能學習
Activity 3 Build Your Language 語言儲備
Activity 4 Train Your Basic Skills 技能實訓
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我評估
Project 8 Seating the Guests 安排客人就座
Activity 1 Get to Know the Post 崗位認知
Activity 2 Equip Yourself with the Serving Skills 技能學習
Activity 3 Build Your Language 語言儲備
Activity 4 Train Your Basic Skills 技能實訓
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我評估
Project 9 Serving at the Table 餐中服務
Activity 1 Get to Know the Post 崗位認知
Activity 2 Equip Yourself with the Serving Skills 技能學習
Activity 3 Build Your Language 語言儲備
Activity 4 Train Your Basic Skills 技能實訓
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我評估
Project 10 Banquet Service 宴會服務
Activity 1 Get to Know the Post 崗位認知
Activity 2 Equip Yourself with the Serving Skills 技能學習
Activity 3 Build Your Language 語言儲備
Activity 4 Train Your Basic Skills 技能實訓
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我評估
Project 11 Convention and Exhibition Service 會展服務
Activity 1 Get to Know the Post 崗位認知
Activity 2 Equip Yourself with the Serving Skills 技能學習
Activity 3 Build Your Language 語言儲備
Activity 4 Train Your Basic Skills 技能實訓
Activity 5 Further Your Skills 技能提升
Activity 6 At the Smart Hotel 智慧酒店
Rate Your Progress 自我評估
Project 12 Cashier's Service 收銀服務
Activity 1 Get to Know the Post 崗位認知
Activity 2 Equip Yourself with the Serving
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