目錄 Unit 1 Identifying the root causes
The 5 Whys technique
The 6Ms method
Pareto analysis
Unit 2 Generating
creative solutions
Brainstorming
The mind map
Six Thinking Hats
Unit 3 Making wise decisions
The Weighted Average Decision Matrix (WADM)
The decision tree
SWOT analysis
Unit 4 Planning and implementing tasks
Making an action plan
Setting a time frame
Assigning tasks wisely
Unit 5 Reviewing the actions
Pre-AAR: planning an after-action review
During an AAR: conducting an after-action review
Post-AAR: using the after-action review results
Unit 6 Improving digital problem-solving
What is digital problem-solving and why does it matter?
How can we develop our digital problem-solving ability?
What tools can we use for digital problem-solving in the workplace?
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